How Promotions Work

Entering Promotional Codes

If you have a promotional discount code, please enter it in the field provided on the Place Your Order page, and click the Apply button. You will see your discount applied in the Order Summary box. Alternately, you may enter this code on the Payment Method page.

Automatic Promotional Codes

Some promotional discounts are automatically applied to your order during Checkout. If this is the case, your promotional discount will automatically be applied to qualified orders. During your online Checkout, you will see your discount applied on the Place Your Order page, as well as in the order acknowledgement e-mail we will send you.

Changing Orders

You can make changes to an order (for example, changing item quantities or deleting an item) if the items have not yet shipped. However, keep in mind that changing item quantities or deleting items may affect the eligibility of any promotional offers used with the order or related orders in a purchase.

Canceling Orders

If an order includes promotional offers, you may not be able to cancel the order if any items in the same purchase (possibly in other orders) have already shipped.


The refund value for each item returned will be reduced to reflect the value of any free gifts or discounts.


Baker Hughes
17021 Aldine Westfield
Houston, TX 77073

For questions about orders placed online use the green "Help" tab located on the right side of the page.

For all other inquiries including:
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Please contact our corporate offices at 713-439-8600 or visit our corporate homepage.

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