How may we help you today?
Click on a question to expand it.
Yes, you'll need an account to generate quotations and place orders. By signing up, you can view and track orders, quickly reorder the products you buy most often, store addresses, manage your communications preferences, pay your invoices and find great deals and discounts.
It's an easy 3-step process. Click the Sign In | Create an Account link on the top right of this page, click the Create an Account button and follow the instructions. Go here for a visual guide.
Don't worry, resetting your password is easy. Go here to find out how.
Go here to learn how to set up and manage your ShopBakerHughes.com address book.
My quotations and orders
If the product is available on ShopBakerHughes.com, you can generate a quotation right now! Find out how. If we don't have the product available online, contact us to request a quotation.
Baker Hughes works with several approved carriers to provide you the most competitive rates.
We'll calculate all sales taxes and additional fees that may apply to your order and display them at checkout.
Please send us your company's sales tax exemption certificate before ordering. Once the Baker Hughes tax team has validated it, we'll update your account to reflect your company's tax-exempt status. The tax validation process usually takes about three business days. To know more, go here.
We offer a range of products that require a license from the US Bureau of Alcohol, Tobacco and Firearms (ATF). If you're ordering in the US, you'll see the tag on the product page. To ship your order, we'll need to make sure we have your latest and valid ATF license on file, along with the list of your employees who are authorized to order and receive, and an authorized ship-to address. To know more, go here.
Unfortunately, no - ShopBakerHughes.com doesn't accept online order cancellations or changes currently. Please contact us if you need help with your order.
Yes, we do. Please refer to Section 6 of our terms and conditions of sale to know how and under what conditions our warranty applies. It's important to note that all sales on ShopBakerHughes.com are final, and we only accept returns for refund or exchange under the terms of the warranty.
When you place an order, we'll send you an e-mail confirmation to let you know we've received your order. When your order ships, we'll send you a second e-mail with the shipment information.
Go to My Account > My Orders and click the Reorder link beside any order. You can even change the quantity, add more products and modify your billing, shipping or payment information before you check out.
You can apply your discount coupon in your Shopping Cart or at checkout. Go here to see how.
Go here to read our terms and conditions of sale.
Free Carriage and Carriage Paid To were introduced in the Incoterms 2010 rules defined by the International Chamber of Commerce (ICC) to govern international contracts. Visit the ICC website to learn more.
We accept American Express, Discover, MasterCard and Visa credit cards. You can also pay by wire transfer, or, if you have a line of credit with Baker Hughes, include your PO number and/or attach your PO at checkout. Learn more about how to use these payment methods.
Use this form to apply for a line of credit. Baker Hughes assesses the information in the form and sets a limit on the amount up to which you can make purchases using a PO and pay your invoices afterward. We keep your information strictly in confidence and use a proprietary algorithm to determine eligibility. If we deem your company ineligible, or your approved line of credit isn’t enough to cover the size of your order, we’ll let you know so you can complete your order using another mode of payment.
You can pay your invoices online, even if they aren't for products you bought on ShopBakerHughes.com, provided they are each US $10,000 or under and issued by Baker Hughes Oilfield Services LLC in the United States. See how.