Frequently Asked Questions
HOW CAN I CONTACT THE BAKER HUGHES WEBSTORE?
DO I NEED A USER ACCOUNT TO PLACE AN ORDER?
You can checkout as a guest without establishing an account. However, establishing an account will allow you to access past orders, reorder common parts, and store your shipment and payment preferences.
HOW DO I SET UP A USER ACCOUNT WITH WWW.SHOPBAKERHUGHES.COM?
Setting up an account is easy. To set up a user account, please the sign in link at the top of this page, and then enter your contact information and shipping address. Follow the directions to set up your account and password.
If you have any questions please contact Baker Hughes Webstore by clicking here.
CAN I CANCEL OR MAKE A CHANGE TO MY ORDER ONCE IT HAS BEEN SUBMITTED?
Sorry, cancellations or changes cannot be made once your order has been submitted.
WHAT IS THE STATUS OF MY ORDER AND HOW CAN I TRACK IT?
You will receive two emails after you place your order: an order confirmation email and a shipping confirmation email. The order confirmation email will arrive in your inbox immediately upon placing an order to let you know your order is being processed. A shipping confirmation email will arrive when your order has been shipped and will include an order tracking number.
You may also track my order using the track my order tool.
WHAT CARRIER WILL YOU USE TO SHIP MY ORDER?
We offer two options. If you choose customer provided shipping, you can provide your preferred shipping carrier and account number. If you choose Baker Hughes shipping, we will choose from a variety of carriers based on your chosen delivery method and shipping address. When you select Next-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
WHAT PAYMENT METHODS DOES BAKER HUGHES ACCEPT?
We accept Purchase Orders. If you have existing credit with Baker Hughes, you can use that credit as payment at checkout. If you do not have Baker Hughes credit, you can apply for credit here. We also accept American Express, Discover, MasterCard and Visa.
WILL I BE CHARGED SALES TAX OR ADDITIONAL FEES?
All sales tax and/or any additional fees will be displayed at checkout.
I’M A TAX-EXEMPT CUSTOMER. HOW DO I GET TAX REMOVED FROM MY ORDER?
If you are a tax-exempt customer, please send us your tax exemption certificate by following the steps in this guide. After our tax team validates your certificate, we will add you as a tax exempt customer. The entire process takes about 3 business days.
DO YOU OFFER A WARRANTY?
We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, simply contact us by clicking here.
HOW DO I RETURN MERCHANDISE?
For return costs, or any other return questions please refer to our Returns Policy.
17021 Aldine Westfield
Houston, TX 77073
For questions about orders placed online use the orange "Need Help?" tab located on the right side of the page.
For all other inquiries including:
- Contact Information
- Technical Support
please contact our corporate offices at 713.439.8600 or visit our corporate homepage.