Frequently Asked Questions

Ordering Online

How Can I Request A Quote?

If the product is listed on ShopBakerHughes but you still need a formal quotation, click here for instructions.

If the product is not currently listed on ShopBakerHughes, submit a quote request.

What Carrier Will You Use To Ship My Order?

Baker Hughes will choose from a variety of our approved carriers, providing you competitive rates.

Will I Be Charged Sales Tax Or Additional Fees?

All sales tax and/or any additional fees will be calculated and displayed at checkout.

I’m A Tax-Exempt Customer. How Do I Get Tax Removed From My Order?

If you are a tax-exempt customer, please send us your tax exemption certificate by following the steps in this guide. After our tax team validates your certificate, we will add you as a tax exempt customer. The entire process takes about 3 business days.

Can I Cancel Or Make A Change To My Order Once It Has Been Submitted?

Sorry, cancellations or changes cannot be made once your order has been submitted.

How Do I Return Merchandise?

All sales are final. Orders are not subject to cancellation for any reason. Please refer to Section 2 of the terms and conditions for additional details.

Refunds and Exchanges

We accept returns for refund or exchange, for defective items or items damaged in transit. To be eligible for a refund or exchange, you must contact us within 30 days of purchase to alert us of the damage and return the item to us at your expense. Upon receipt of the item, we will ship out a replacement or repair the item. If a replacement is not available, we will refund the full purchase price of your item. Please refer to Section 6 of the terms and conditions for additional details.

Do You Offer A Warranty?

Products that fail to meet our standards may be returned within 30 days of sale for repair or replacement.  Please see our terms of sale for additional details.

Payment

What Payment Methods Does Baker Hughes Accept?

  • Credit Cards: accept American Express, Discover, MasterCard and Visa. 
  • Wire Transfer -
  • Purchase Orders. If you have an existing line of credit with Baker Hughes, you can use that credit as payment at checkout.

How Do I Apply For A Line Of Credit?

Use this form to apply for a line of credit.

My Account

Do I Need A User Account To Place an Order?

Yes, you will need to create an account before you can place an order. Once your account is created, you will be able to access past orders, reorder common parts, and store your shipment and payment preferences.

How Do I Set Up A User Account With www.shopbakerhughes.com?

Setting up an account is easy. To set up a user account, please the Register/Sign-in link at the top of this page, and then enter your details on the registration screen. Follow the directions to set up your account and password.

What Is The Status Of My Order And How Can I Track It?

You will receive two emails after you place your order: an order confirmation email and a shipping confirmation email. The order confirmation email will arrive in your inbox immediately upon placing an order to let you know your order is being processed. A shipping confirmation email will arrive when your order has been shipped and will include an order tracking number.

You may also track my order using the track my order tool in the “My Account” section.

Help With Addresses

  • For credit card orders, your billing address must match the address that appears on your monthly credit card or bank statement.
  • Leave fields blank if they don't apply to your shipping or billing address. Do not enter "N/A," "Not applicable," "None," "Same," etc.
  • Enter information in the appropriate fields. For example, do not enter city and state information in the "Address Line 2" field; use the provided city and state fields instead.
  • Avoid using accent marks or non-English characters. Our systems cannot process Chinese characters, Cyrillic letters, etc., and entering these into any of the address fields may delay shipment of your packages.
  • Do not enter shipping or delivery instructions in any of the address fields. You can enter special shipment instructions in the comments box at checkout.

Reorder A Past Order

Re-ordering items is easy.   From “My Account > My Orders” click on the “reorder link next to any past order.  You will be able to change the quantity, add additional products, modify your payment, shipping and billing information as needed.

Coupons & Promotions

Have a coupon code?  Simply add your product to cart.  Before you click “Proceed to checkout” click the “Apply Discount Code” at the bottom of your shopping cart and enter the coupon code.

Loyalty Program

For frequent shoppers, earn points and save more.  Click here to apply or learn more.

Policies

Other Inquiries

Have a question about an order placed on ShopBakerHughes?  Use the gold “Contact Us” tab on the right side of every page to contact us by phone, chat or web form.  We are available (M-F 7 a.m. - 7 p.m. CST)

We're standing by to answer your questions.

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Need Help? Take a look at our Frequently Asked Questions (FAQ)

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